Terms & Conditions

Janitorial & Maintenance Supplies with Personalized Service | Serving Rhode Island and Massachusetts

Intercity Paper General Terms & Conditions

Welcome to our website. If you continue to browse and use this website, you are agreeing to abide with and be bound by the following terms and conditions of use, which along with our privacy policy govern Intercity Paper Company, Inc. relationship with you in accordance to this website. If you disagree with any part of these terms and conditions, please do not use our website.

The term ‘Intercity Paper Company, Inc.’ or ‘us’ or ‘we’ refers to the owner of the website whose registered office is 1093 Elmwood Avenue Providence, RI 02907 USA. The term ‘you’ refers to the user or viewer of our website.

The information contained in this website is for general information purposes only. The information is provided by Intercity Paper Company, Inc. and while we make every effort to keep the information up to date and correct, we make no representations or warranties of any kind, express or implied, about the completeness, accuracy, reliability, suitability or availability with respect to the website or the information, products, services, or related graphics contained on the website for any purpose. Any reliance you place on such information is therefore strictly at your own risk.

In no event will we be liable for any loss or damage including without limitation, indirect or consequential loss or damage, or any loss or damage whatsoever arising from loss of data or profits arising out of, or in connection with, the use of this website.

The use of this website is subject to the following additional terms:

    • The content on the pages of this website is for your general information and use only. It is subject to modification without notice.
    • This website uses cookies to monitor browsing preferences. If you do allow cookies to be used, the following personal information may be stored by us for later use.
    • Neither we nor any third parties provide any warranty or guarantee as to the accuracy, timeliness, performance, inclusiveness or suitability of the information and materials found or offered on this website for any particular purpose. You acknowledge that such information and materials may contain imprecisions or errors and we expressly exclude liability for any such inaccuracies or errors to the fullest extent permitted by law.
      Your use of any information or materials on this website is exclusively at your own risk, for which we shall not be liable. It shall be your own responsibility to ensure that any products, services or information available through this website meet your specific requirements.
    • All trademarks reproduced in this website, which are not the property of, or licensed to the operator, are acknowledged on the website.
    • Unsanctioned use of this website may give rise to a claim for damages and/or be a criminal offense.
    • From time to time, this website may also include links to other websites. These links are provided for your convenience to provide further information. They do not signify that we endorse the website(s). We have no responsibility for the content of the linked website(s).
    • Your use of this website and any dispute arising out of such use of the website is subject to the laws of the United States of America.

Material safety and handling information on website:

The information, recommendations and suggestions on this website were compiled from reference materials and other sources believed to be reliable. However, the fact accuracy or completeness is not guaranteed by Intercity Paper Company, Inc., nor is any responsibility assumed or implied for any loss or damage resulting from inaccuracies or omissions.
Appropriate warnings and safe handling procedures should be provided to handlers and users. No warranty is implied or expressed regarding the accuracy of this data. Liability is expressly co disclaimed for loss or injury arising out of use of this information or the use of any materials designated.

Credit Terms

Net 15 days upon credit approval.

Pricing on this quotes are valid for the items and quantities listed and will be honored for thirty (30) days from the quote date unless otherwise stated. Please note prices are subject to change without any notice. All special order items require approved P.O. numbers for credit accounts and/or 50% down payment for non credit accounts.  All credit accounts are subject to our terms only. Time quoted on projects and signed are authorized hours to perform work and will be billed based on time spent on project. Tax, shipping charges, and other charges applied after items are shipped and invoiced.

Late Charge

A charge of 1.5% will be charged on balances over 30 days.

Ordering Information

Please try to use the product code numbers used in this catalog when ordering. This will help eliminate possible ordering errors.

Pricing Information

Price lists, promotions, and other additional discounts are based on price rules custom tailored for our clients. Special pricing must be discussed with your sales representative.

We offer additional 5% off invoice for orders over $200 on qualified items.  Wholesale clients are currently not included in this promotion due to already having heavily discounted product pricing.

Special Order Items

“Special Order” items are those that we do not stock and do not appear in our catalog. These items must always be purchased in full carton/case pack quantities. Once these items are ordered, they may not be canceled or returned. Occasionally, we have special requests for products and will display them in our online catalog. Special order items are marked with a “z or Z” in the SKU or item number.

Minimum Order

$40.00 minimum requirements on all orders. This includes truck deliveries, common carriers, UPS and warehouse pick-ups. Any order under $40.00 will be charged a $15.00 service charge or flat rate for ground shipping. *See UPS and Common Carrier Shipment policy.

For Delivery

Orders must be placed before 9 am for same day delivery or orders will be placed for next day delivery cycle. Intercity Paper Company delivers to all of Rhode Island and Southern Massachusetts and is considered “Local delivery service” using “Our Truck” for delivery. Any orders outside our area will ship via a common carrier like UPS. *See UPS and Common Carrier Shipment policy.

UPS and Common Carrier Shipment

All UPS and Common Carrier shipments will be charged applicable shipping and handling charges. This will appear as a separate item on your invoice. We use these services if our clients are outside our local shipping area which is RI and Southern MA.

Customer Pick-Up

Hours of Pick-Up – 8:00 a.m.- 5:00 p.m. Orders must be placed at least 2 hours prior to pick-up.

Damaged Goods

We will not accept any damaged goods for credit or exchange. For your own protection, inspect all merchandise when received. Do not accept any damaged goods.

Return Goods

Returns will not be accepted without prior authorization in writing from Intercity Paper Company, Inc.. Customers must furnish the invoice number and date of purchase when requesting return authorization. Merchandise returned that is not the result of an error by Intercity Paper Company, Inc. or non-defective will be charged a 25% restocking charge. We will not accept any material for return 30 days after purchase. All products returned must be in their original boxes and in resalable condition. There are no returns on shovels, ice melt products and/or charcoal.

Please contact customer service if you have questions or concerns regarding our terms and conditions.