This policy outlines the procedures and requirements for all equipment brought in for repair services, including those by account holders, contractors, and individual clients.
1. Equipment Check-In Requirement
All equipment submitted for repair must be checked in upon arrival. This includes:
- A description of the item
- Serial number (if available)
- The nature of the issue or requested service
No service will be performed on equipment that has not been properly checked in.
2. Non-Account Clients and Contractors
Contractors or clients without existing accounts are required to provide the following before any repair service is initiated:
- Full legal name and company name (if applicable)
- Valid contact information (phone number and email)
- A valid credit card on file
Failure to provide this information will result in a delay or refusal of service.
3. Repair Authorization & Quotes
- No equipment will be repaired without prior approval of a quote.
- Clients will receive a detailed estimate of repair costs, which must be approved (in writing or via electronic confirmation) before work begins.
- Any additional costs discovered during the repair process will require further approval from the client.
4. Final Invoicing & Charges
All costs associated with the repair — including parts, labor, diagnostic fees, and additional approved charges — will be reflected in the final invoice.
For non-account clients or contractors:
- Charges will be billed to the credit card on file upon completion of service unless other payment arrangements are made in advance.
5. Policy Enforcement
By submitting equipment for repair, clients and contractors agree to the terms outlined in this policy. We reserve the right to withhold service for non-compliance. Please contact our office if you have any questions.
